1. What services do you offer?

We provide dog walking, pet sitting, drop-ins and boarding. Other services may be available upon request—just ask.

2. How do I book a service?

Bookings can be made through the Walkies app. Once confirmed, you’ll receive details of the service (date, time, rate). You can pay for your booking through the Walkies app or through our website.

3. When do I pay?

Payment is due at the time of booking unless stated otherwise.

4. What’s your cancellation policy?

Cancellations made less than 24 hours in advance may be charged in full. Cancellations made within 3 days of the booking will be 50% refundable.

5. Do my pets need vaccinations?

Yes. All pets must be current on vaccinations and in good health for everyone’s safety.

6. What if my pet has medical or behavioral issues?

Please tell us about any medical conditions, allergies, or behaviors (like anxiety, aggression, or biting). We may refuse or stop services if a pet poses a danger to itself or others.

7. What happens in an emergency?

We’ll try to contact you right away. If we can’t reach you, we’re authorized to seek veterinary care at your expense. Please provide your vet’s info and an emergency contact when booking/making a profile on Walkies.

8. Am I responsible if my pet causes damage?

Yes. Clients are responsible for any damage or injury caused by their pets during or after services.

9. How do you handle access to my home?

If we need entry, you must provide safe, secure access (keys, codes, etc.). We will never share or misuse your information.

10. Do I need to sign anything?

No signature is required through our website; you automatically agree to our Terms of Service when you order. When using Walkies, you must sign our Pet Services Agreement & Liability Waiver to book.